Hi, Try this
./otrs.Console.pl Maint::PostMaster::MailAccountFetch --force-pid Marco -----Original Message----- From: otrs [mailto:[email protected]] On Behalf Of Santiago DIEZ Sent: 5 de dezembro de 2017 12:27 To: User questions and discussions about OTRS. Subject: Re: [otrs] MailAccountFetch stopped working Hi, No I haven't tried it (or too late). Here is how I solved the problem. # Show the current OTRS processes: cat << EOF | sudo mysql otrs -vvv SELECT process_name , process_id , process_host , FROM_UNIXTIME(process_create) process_create , FROM_UNIXTIME(process_change) process_change FROM process_id EOF # There was one FetchMail process stuck for 24h : +-------------------------------------+------------+--------------+---------------------+---------------------+ | process_name | process_id | process_host | process_create | process_change | +-------------------------------------+------------+--------------+---------------------+---------------------+ | Maint::PostMaster::MailAccountFetch | 14352 | santiago-01 | 2017-12-04 07:09:02 | 2017-12-04 07:09:02 | +-------------------------------------+------------+--------------+---------------------+---------------------+ # I tried to kill it: sudo kill 14352 # But it wouldn't die, so I insisted: sudo kill -INT 14352 # And that solved the problem. ------------------------- Santiago DIEZ Quark Systems & CAOBA 23 rue du Buisson Saint-Louis, 75010 Paris ------------------------- On Tue, Dec 5, 2017 at 12:04 PM, Jens Köhler <[email protected]> wrote: > Hi, > > did you try to execute this command in directory /opt/otrs/bin/ ? > > su -c > "./https://linkprotect.cudasvc.com/url?a=https://otrs.Console.pl&c=E,1 > ,0OAIYqEKpKRR96GGHuFawFimDFjnyk4AYggkyggApI756dQ3dSbDrfynPe-ZGB-TL2emh > sJ27TG7A9bV9NCFBMWZ41ICQIj0Wb8iZWqFi0k_Ag,,&typo=1 > Maint::PostMaster::MailAccountFetch --force-pid" -s /bin/bash otrs > > > > -----Ursprüngliche Nachricht----- > Von: otrs [mailto:[email protected]] Im Auftrag von Santiago > DIEZ > Gesendet: Dienstag, 5. Dezember 2017 11:43 > An: OTRS LIST > Betreff: [otrs] MailAccountFetch stopped working > > Hi, > > We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now. > > We've made no change at all (it's only 3 of us) to the config but last > night, the program stopped fetching emails. > > I can still manually fetch emails going to > otrs/https://linkprotect.cudasvc.com/url?a=https:////index.pl%3fAction > %3dAdminMailAccount&c=E,1,TdCSguF5-iVTxRje20_z93GZTexmxXR2dS6f_S3XYSmNpR56VrgvOvRt9GhkkT1ML8sbHK0SPjHXG1zHbF2SV_MRk7rq-QXbJGOg6yH09n4ZLM1qxg,,&typo=1 > and clicking on [Fetch mail] but it only download 10-15 at a time. > > The cron was set as follow (on July 20th) : > Daemon::SchedulerCronTaskManager::Task###MailAccountFetch > - Function = Execute > - MaximumParallelInstances = 1 > - Module = > Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch > - Schedule = * * * * * > - TaskName = MailAccountFetch > > There is NO error message in > otrs/https://linkprotect.cudasvc.com/url?a=https:////index.pl%3fAction > %3dAdminLog.&c=E,1,NhUWxz_U4pEOTO_M9ZrJTfC_IZOQJ6ET-LcRD0UWhTb4CLTqwno > X0t0v3b8s1pB_XcZlRBVCoyOcXzxy42fsiHW76yQPoxRwaVti1Fk5QGBh164,&typo=1 > > I've tried the following : > > 1) Restart daemon > No luck > sudo -u otrs > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://otrs.Daemo > n.pl&c=E,1,9H3YlO6mlyqjauTuMC0MLnoB_iehg6h19bgC8208OHniNPcPCWjLWQLgNn8 > d7VeyjEh7jVOjwPLaZLkwBxqj7wNjZ7OOdnoeBRIi4BeX89sjYw07hw,,&typo=1 stop > sudo -u otrs > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://otrs.Daemo > n.pl&c=E,1,J9A8bzW8tbowRL2yrrFuB2aF89aK1om6Kt8BLSGUg7ZJJBumm2P4yZUiJ6M > Lu59gbcTSdJ7kb3KFEI_B_3ImZ9br0OFu106nhrtmPXANjF1PorraQhW6sw,,&typo=1 > start > > 2) Empty the cache > No luck > sudo -u otrs > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://otrs.Conso > le.pl&c=E,1,RRlBx826jwp_3sSnG-F8n8xx31mn6twBL-p59bYIkMouKz-gSnT-b8s9NY > t7XhMFlYqV4Jl46wIAfoKDrew4pGj6tR8ok6peEtAJBQ05zw,,&typo=1 > Maint::Cache::Delete > > 3) Restart daemon and mysql and empty the cache > No luck sudo > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://Cron.sh&c= > E,1,y8z4mjDzqq0-cUEg2iEfpac7J3XheOYwuScOU1dkQq22-He5NWzESaBC6Oy1VU59Vb > pDQasHxyBfnCAM1RGNt8fWpjWikyOKYPGbZ5izOPfthqiaaA,,&typo=1 stop otrs > sudo -u otrs > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://otrs.Daemo > n.pl&c=E,1,jq_mO3Kg0jTYZkGfcr7PsHkKlaItE3ZIcRmHpldN09ndCD00RIbnZZpPwXJ > a99rOv6yOM0c9eBrq1xxCswcvVakxMuwfv78cMOr0oqGE74VVuqYB3GY,&typo=1 stop > sudo /etc/init.d/mysql stop sudo -u otrs > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://otrs.Conso > le.pl&c=E,1,q5t-USYhZhTqy5XFN1F2-TjUiH3fRx3bmx9pQrpXDJzd_EC-FigAFdGQ0f > VVJzdHaX00IJOh9VT7LbYiErFDRyBe88wj8QoEd47V7Vc,&typo=1 > Maint::Cache::Delete sudo /etc/init.d/mysql start sudo > /opt/otrs/bin/https://linkprotect.cudasvc.com/url?a=https://Cron.sh&c= > E,1,1nzSqR6YEHwF-sA5RMX-c7GoRCWhlyou0JqUhVUaPshfSN4B6Mq3K2b2Kdj-cOtV58 > _knyoE2tHdNktjA8ABwSfRH4nHpQ73iBDWUw4fKEXY0HR-YA,,&typo=1 start otrs > (the daemon restarted automatically after a few minutes) > > What else can I do? > > Regards > ------------------------- > Santiago DIEZ > Quark Systems & CAOBA > 23 rue du Buisson Saint-Louis, 75010 Paris > ------------------------- > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: > https://linkprotect.cudasvc.com/url?a=http://otrs.org/&c=E,1,CTBCdFa7O > Dx4XifTJDn9pGWXu68CfU5CMeEkjrwsSe3Yty70YmWNC7QsLvKDXA1HKOcNS3YwLAEfbku > HxM46luPar--oGZ4JXPkTtzThPJ6tU9c,&typo=1 > Archive: > https://linkprotect.cudasvc.com/url?a=http://lists.otrs.org/pipermail/ > otrs&c=E,1,EVz23PXdL4TM15SiVlrAPi6ZhEcqQOKVtX-_ImUTwM8rOTbiwfFXnlyD461 > lyPLpMSnXE2EePUtQnzUv3jfE01M2JjcWYEgnE_fpHA6I5TF3JXMtPI1eh9Z1HA,,&typo > =1 To unsubscribe: > https://linkprotect.cudasvc.com/url?a=http://lists.otrs.org/mailman/li > stinfo/otrs&c=E,1,e6oYFj10Fd8AsgFB3AP1t9KYT2kwujULInfqQ5WwAAICuI8vsxZL > D6szvPLvCIasgQq6A4YA8IXqxhksLyryWV1-yknN12Uj2fSwN0ijRiuyexbC&typo=1 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: > https://linkprotect.cudasvc.com/url?a=http://otrs.org/&c=E,1,X5AlRh_b1 > uLwR8_VdUkH7KJDpgbztYdF3UeoDjS_oipFcIaBTHmrVvEgdOY7W0wtWzuyxfj01hJY5-i > -HfgeR48zciAiKXBKrmHja7f9-w,,&typo=1 > Archive: > https://linkprotect.cudasvc.com/url?a=http://lists.otrs.org/pipermail/ > otrs&c=E,1,jSWpHTCiPHubBSwPKpYnyVUP-WSdz0M1P0czlK15Fua9UQNyX0oAv1I_iQF > Xy6vKgEHeiQFRCbX9NOdPmw36B6tMBELNrSEyTmW1egW5VN4,&typo=1 > To unsubscribe: > https://linkprotect.cudasvc.com/url?a=http://lists.otrs.org/mailman/li > stinfo/otrs&c=E,1,lrVecrYUsgXwsVKOL4aNfQ8VmpIV4HEMJFZjB-Xij8UC3vS_roos > PDQeZEpp8ysg_lXZ_pENcliQYkVxP22FuRKbuoJEaEwRBfIJaQ,,&typo=1 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: https://linkprotect.cudasvc.com/url?a=http://otrs.org/&c=E,1,ZA2DwjoVrBDLz97bXobD5HpvAAn4fwERkvGuCxEvyutDn_XGMujhFtu5NCD962hIX9AIEsV842c4euu8kD2DyutCa6MU9j9CLGCo_03DVF_SczR9&typo=1 Archive: https://linkprotect.cudasvc.com/url?a=http://lists.otrs.org/pipermail/otrs&c=E,1,djRh8pLCCWrKvylqqoyIcC2nwdcH2AAlQo7AASp9wngJiwgmSZM_pUg6Tnk-3GqCufJmWmpaJEXIhIo7NFzGtDehi3MsyrPqc7ccy1vdNjeAKgpshsWj7w,,&typo=1 To unsubscribe: https://linkprotect.cudasvc.com/url?a=http://lists.otrs.org/mailman/listinfo/otrs&c=E,1,xPC8uJo06gnjRqMPpYZKT8ibDR8aj6Cy92Jc_5xgLZR2ITYGFRpVBBpniWN9JuMBsc4pce97x7B0pffAq33k1RiIgChC98AhINTRYQ,,&typo=1 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
