Hi Santiago, the OTRS Daemon has its own log as its a detached process, please take a look at var/log/Daemon from your OTRS directory, you might get more information there.
((enjoy)) Carlos Rodríguez > On Dec 5, 2017, at 4:42 AM, Santiago DIEZ <[email protected]> wrote: > > Hi, > > We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now. > > We've made no change at all (it's only 3 of us) to the config but last > night, the program stopped fetching emails. > > I can still manually fetch emails going to > otrs/index.pl?Action=AdminMailAccount and clicking on [Fetch mail] but > it only download 10-15 at a time. > > The cron was set as follow (on July 20th) : > Daemon::SchedulerCronTaskManager::Task###MailAccountFetch > - Function = Execute > - MaximumParallelInstances = 1 > - Module = > Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch > - Schedule = * * * * * > - TaskName = MailAccountFetch > > There is NO error message in otrs/index.pl?Action=AdminLog. > > I've tried the following : > > 1) Restart daemon > No luck > sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop > sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl start > > 2) Empty the cache > No luck > sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete > > 3) Restart daemon and mysql and empty the cache > No luck > sudo /opt/otrs/bin/Cron.sh stop otrs > sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop > sudo /etc/init.d/mysql stop > sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete > sudo /etc/init.d/mysql start > sudo /opt/otrs/bin/Cron.sh start otrs > (the daemon restarted automatically after a few minutes) > > What else can I do? > > Regards > ------------------------- > Santiago DIEZ > Quark Systems & CAOBA > 23 rue du Buisson Saint-Louis, 75010 Paris > ------------------------- > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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