Hello That means that you either disabled , removed or renamed the Pending Reminder state, and there are some config sections where it is set, for example your pending screen.
You should change the config or put the original pending reminder state back. Regards 2017-12-06 6:20 GMT-06:00 Edson Richter <[email protected]>: > Hi! > > > > How can I fix this error? I’ve googled around, but none of the documents > I’ve found gave me a clue: > > > > ERROR: OTRS-CGI-46 Perl: 5.16.3 OS: linux Time: Wed Dec 6 10:17:39 2017 > > > > Message: No State for pending reminder found! > > > > RemoteAddress: xxx.xxx.xxx.xxx > > RequestURI: /otrs/index.pl?Action=AgentDashboard > > > > Traceback (12976): > > Module: Kernel::System::State::StateLookup Line: 589 > > Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run > Line: 76 > > Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 852 > > Module: Kernel::Modules::AgentDashboardCommon::Run Line: 532 > > Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055 > > Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > Line: 40 > > Module: (eval) (v1.99) Line: 207 > > Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 > > Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 > > Module: ModPerl::Registry::handler (v1.99) Line: 32 > > > > > > Your help will be higly appreciated! > > > > Edson Richter > > > > > > > > Enviado do Email <https://go.microsoft.com/fwlink/?LinkId=550986> para > Windows 10 > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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