Thanks, would you mind to drive me to the point where I can change the config. I’ve done some research, and found some places, but nothing I can change for sure.
Thanks, Edson De: otrs [mailto:[email protected]] Em nome de Alvaro Cordero Enviada em: quarta-feira, 6 de dezembro de 2017 12:26 Para: User questions and discussions about OTRS. <[email protected]> Assunto: Re: [otrs] Strange error Hello That means that you either disabled , removed or renamed the Pending Reminder state, and there are some config sections where it is set, for example your pending screen. You should change the config or put the original pending reminder state back. Regards 2017-12-06 6:20 GMT-06:00 Edson Richter <[email protected]<mailto:[email protected]>>: Hi! How can I fix this error? I’ve googled around, but none of the documents I’ve found gave me a clue: ERROR: OTRS-CGI-46 Perl: 5.16.3 OS: linux Time: Wed Dec 6 10:17:39 2017 Message: No State for pending reminder found! RemoteAddress: xxx.xxx.xxx.xxx RequestURI: /otrs/index.pl?Action=AgentDashboard<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Findex.pl%3FAction%3DAgentDashboard&data=02%7C01%7C%7C4b9bdb36355c4e4aa1aa08d53cb56276%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636481672092290802&sdata=lLCgDKIyyG%2BbOXV%2Ffd%2FKpQCcjwlpAB498hXxJMKMvkI%3D&reserved=0> Traceback (12976): Module: Kernel::System::State::StateLookup Line: 589 Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76 Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 852 Module: Kernel::Modules::AgentDashboardCommon::Run Line: 532 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1055 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 Your help will be higly appreciated! Edson Richter Enviado do Email<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=02%7C01%7C%7C4b9bdb36355c4e4aa1aa08d53cb56276%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636481672092290802&sdata=DpfZ3yg%2FWfEQTVlfYGyiSI0HHobm0WuSezLjxmw9iRk%3D&reserved=0> para Windows 10 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fotrs.org%2F&data=02%7C01%7C%7C4b9bdb36355c4e4aa1aa08d53cb56276%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636481672092290802&sdata=1J4HIE7YF5MJ3GGtS2LN5g3QjGrnZHXfl0%2BFN4VCjo4%3D&reserved=0> Archive: http://lists.otrs.org/pipermail/otrs<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs.org%2Fpipermail%2Fotrs&data=02%7C01%7C%7C4b9bdb36355c4e4aa1aa08d53cb56276%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636481672092290802&sdata=g8PTWVtXJG0Zt%2B%2F7txvzgaNXbGmQAcr26zSURfn8hNI%3D&reserved=0> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs.org%2Fmailman%2Flistinfo%2Fotrs&data=02%7C01%7C%7C4b9bdb36355c4e4aa1aa08d53cb56276%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636481672092290802&sdata=JlkjdQG14d8NkcTVCRor%2FK7qM4%2BVZMDITq1K0j%2FBX88%3D&reserved=0> -- Alvaro Cordero Retana Consultor de Tecnologias Tel: 22585757 ext 123 Email: [email protected]<mailto:[email protected]> [http://www.gridshield.com/images/gs-signature.png]
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