> On 24/01/2018, at 9:54 PM, Manuel Martínez Valls <[email protected]> wrote: > > Hi, > > We have migrated from otrs5 to 6 and we have found an extrange issue with > some emails. > > Sometimes happens that the attachments included in a received email are not > shown (you can't see any attachment, no number of files, etc), but if you > forward the article to an external email address then you see the files you > are resending as attachments. > > Then, the user who receives the forwarded email is able to see the files and > if he replies then otrs is able to show the attachments on the new received > article. > > If you want I can send a plain text containing an example as we use > ArticleStorageFS. > > Regards, > > Manuel Martínez >
We have experienced exactly the same issue. It is not consistent and not reproducible. I am suspecting that the way the email is formatted in some cases may not be being parsed correctly by OTRS in some cases. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Glen Eustace, GodZone Internet Services, a division of AGRE Enterprises Ltd., P.O. Box 8020, Palmerston North, New Zealand 4446 Ph +64 6 357 8168, Mob +64 27 542 4015 “Specialising in providing low-cost professional Internet Services since 1997"
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