Say you would like to create a FAQ article later on tickets you close with 
‘review required’.
You then mark that ticket and create a view of tickets with ‘review required’ 
so you can find them back.

Regards
Sander

From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Willian Silva
Sent: Thursday, February 22, 2018 2:53 PM
To: User questions and discussions about OTRS. <otrs@lists.otrs.org>
Subject: [otrs] Review Required in the Close Ticket Screen


Hi Guys !

What is the purpose of the "Review Required" flag on the 'Close ticket' screen?



Regards,



Willian Silva.
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