Thanks Sander for your explanation. Regards
Willian Silva. 2018-02-23 11:19 GMT-03:00 Sander Goudswaard < [email protected]>: > Say you would like to create a FAQ article later on tickets you close with > ‘review required’. > > You then mark that ticket and create a view of tickets with ‘review > required’ so you can find them back. > > > > Regards > > Sander > > > > *From:* otrs [mailto:[email protected]] *On Behalf Of *Willian > Silva > *Sent:* Thursday, February 22, 2018 2:53 PM > *To:* User questions and discussions about OTRS. <[email protected]> > *Subject:* [otrs] Review Required in the Close Ticket Screen > > > > Hi Guys ! > > What is the purpose of the "Review Required" flag on the 'Close ticket' > screen? > > > > Regards, > > > > Willian Silva. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > >
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