Thanks a lot Alvaro Do you know how to edit/enter data dynamics fields on tickets were received trough an email to a queue? it means, tickets were not phone tickets neither email tickets.
Carlos 2018-05-10 11:32 GMT-05:00 Alvaro Cordero <alv...@gridshield.net>: > Hello Karlos, to do that you need to create a Postmaster Filter and using > regular expressions you can find the certain content into the ticket body > or subject and set the dynamic Field. > > An example is in the attached image. > > > > > Another option is that the value of the DF does not depend on some part of > the email, but on the sender, the queue or something else, then you can do > a generic agent that looks for those tickets and assign the DF Values. > > Best Regards > > 2018-05-10 9:33 GMT-06:00 Karlos Jelez <otrs...@gmail.com>: > >> Hi guys, >> >> I did enable Dynamic fieds in ViewPhone and Ticket email, both of theme >> when agent start the ticket. >> My question is how to add Dynamicfields to Tickets recived through mail? >> >> Thanks a lot >> >> Karlos >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* alv...@gridshield.net > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > >
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