Hello Karlos, You need to enable those in whatever screen you want to edit them, could be a note, or priority, etc.
By default or by process I use to enable those in Priority as those tickets need to be initially prioritized by agents when they take them. But you can also define that to happen on any screen. Regards 2018-05-14 5:37 GMT-06:00 Karlos Jelez <[email protected]>: > Thanks a lot Alvaro > > Do you know how to edit/enter data dynamics fields on tickets were > received trough an email to a queue? it means, tickets were not phone > tickets neither email tickets. > > Carlos > > 2018-05-10 11:32 GMT-05:00 Alvaro Cordero <[email protected]>: > >> Hello Karlos, to do that you need to create a Postmaster Filter and using >> regular expressions you can find the certain content into the ticket body >> or subject and set the dynamic Field. >> >> An example is in the attached image. >> >> >> >> >> Another option is that the value of the DF does not depend on some part >> of the email, but on the sender, the queue or something else, then you can >> do a generic agent that looks for those tickets and assign the DF Values. >> >> Best Regards >> >> 2018-05-10 9:33 GMT-06:00 Karlos Jelez <[email protected]>: >> >>> Hi guys, >>> >>> I did enable Dynamic fieds in ViewPhone and Ticket email, both of theme >>> when agent start the ticket. >>> My question is how to add Dynamicfields to Tickets recived through mail? >>> >>> Thanks a lot >>> >>> Karlos >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >>> >> >> >> -- >> >> *Alvaro Cordero RetanaConsultor de Tecnologias* >> *Tel: 22585757 ext 123* >> *Email:* [email protected] >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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