Forward or Communication/New Email might be of interest. On Mon, Jul 2, 2018 at 8:13 AM Sysadmin CAOS <sysadmin.c...@uab.cat> wrote:
> Hello, > > is there any way for configuring OTRS to reply a ticket with an email > and, then, when "AgentTicketZoom" opens ticket, body appears empty, not > with standard message and others appended messages? I always remove all > "body mail" that appears in "AgentTicketZoom". > > Thanks. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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