On 2014-04-15 03:12 PM, Kristofer Pettijohn wrote:
When viewing an article and clicking "Forward" I noticed that
attachments are not included.
Is this by design, a bug, or is there an option to include the original
attachments some how? It seems as though inline attachments are kept,
but not others. I checked the AgentTicketForward SysConfig options, but
do not see any settings for choosing whether or not attachments can be
included.
We see that once in a while on OTRS 3.3.6. Once in every 25 tickets
forwards approximately. I think it may related to the way it was sent by
the sender.
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