I've just made the long trek from version 3.3.6 to 6.0.15.
I love the new version's GUI improvements and much of the new
functionality, not all of which I've figured out yet!
In particular the Customer / CustomerUser relationship is giving me
trouble. I think I understand it (that CustomerID is a "company" or
"group" of CustomerUsers). Since we don't need that functionality, (we
are "B2C", not "B2B") I have:
* CustomerCompanySupport => 0,
in my Config.pm.
In 3.3 when a new/potential customer emailed into our main "info" queue,
we would:
* copy the customer's email address
* select "Customer" from the menu
* Paste the email into both the "CustomerID" and "CustomerUser" input
fields
This worked as expected; all the customer's tickets could be found
searching by email.
However, now in the "People-Customer" menu popup we can only paste the
new email address into Customer User; the CustomerID field is disabled
and since the pasted email is new, no Customer ID is available.
My Question:
Is there a way to avoid manually creating a CustomerID / CustomerUser
pair for each new client?
I'm fairly sure I'm missing something obvious, but I've spend the last 3
days searching docs, playing with Config.pm, examining the data in
ticket & customer_user tables, etc., and I have failed to get it to work
as desired.
I look forward to any help you can give!
Thank you in advance,
MikeM---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
