Hi Alexis, signatures can contain variables that will be filled in when the mail is actually created, for example for the name of the agent. Perhaps by combining custom entries for agent data and those variables in the signature data you might be able to have OTRS create a fitting signature.
HTH, Julius Am 12.04.19 um 09:20 schrieb Alexis HAUSER: > Hi, > That would be only for a group or single agent attached to a queue, > right ? But in that case you would have to create a queue per agent ? > Isn't there a better way for single agent ? > > Regards > Alexis > > > > > ------------------------------------------------------------------------ > *De: *"Gerald Young" <cryth...@gmail.com> > *À: *"otrs" <otrs@lists.otrs.org> > *Envoyé: *Jeudi 4 Avril 2019 14:43:54 > *Objet: *Re: [otrs] OTRS6 - Signature by user or group > > Since those are both attached to a queue, put the affected ticket in > that queue. > > On Thu, Apr 4, 2019 at 5:30 AM Ml Ml <mliebher...@googlemail.com > <mailto:mliebher...@googlemail.com>> wrote: > > Hello, > > can i set a signature by user or group in OTRS 6? > > Thanks, > Mario > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
