>I don't know how to create a new attribute to an agent and automatically fill it with LDAP values. Do you have any ideas ? Some dynamic fields may be used for that ? Actually, I have a thought on that. Note that the UserSyncMap does as you request. https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/Kernel/Config/Defaults.pm#L545
Check the database Map for suggested additional fields that are referenced internally that might also be mapped to LDAP Atrributes https://github.com/OTRS/otrs/blob/1f6cbffc9a337b13e80c50ae27ae53ac57cd641d/Kernel/Config/Defaults.pm#L1512 On Fri, Apr 12, 2019 at 8:18 AM Alexis HAUSER < [email protected]> wrote: > Thanks for your reply. > > I've already succeeded doing that using the phone number and filling it > with any value, then adding it to a signature using the <OTRS_tags> > However, I don't know how to create a new attribute to an agent and > automatically fill it with LDAP values. Do you have any ideas ? Some > dynamic fields may be used for that ? > > Regards, > Alexis > > > > ------------------------------ > *De: *"Julius Dittmar" <[email protected]> > *À: *"otrs" <[email protected]> > *Envoyé: *Vendredi 12 Avril 2019 11:33:38 > *Objet: *Re: [otrs] OTRS6 - Signature by user or group > > Hi Alexis, > > signatures can contain variables that will be filled in when the mail is > actually created, for example for the name of the agent. Perhaps by > combining custom entries for agent data and those variables in the > signature data you might be able to have OTRS create a fitting signature. > > HTH, > Julius > > Am 12.04.19 um 09:20 schrieb Alexis HAUSER: > > Hi, > > That would be only for a group or single agent attached to a queue, > > right ? But in that case you would have to create a queue per agent ? > > Isn't there a better way for single agent ? > > > > Regards > > Alexis > > > > > > > > > > ------------------------------------------------------------------------ > > *De: *"Gerald Young" <[email protected]> > > *À: *"otrs" <[email protected]> > > *Envoyé: *Jeudi 4 Avril 2019 14:43:54 > > *Objet: *Re: [otrs] OTRS6 - Signature by user or group > > > > Since those are both attached to a queue, put the affected ticket in > > that queue. > > > > On Thu, Apr 4, 2019 at 5:30 AM Ml Ml <[email protected] > > <mailto:[email protected]>> wrote: > > > > Hello, > > > > can i set a signature by user or group in OTRS 6? > > > > Thanks, > > Mario > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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