Hey Nick, Did the user from the second domain get registered in the OTRS Database? Check it on Administration > Agent. If so, are your second domain registered with capital letters?
Em ter, 20 de ago de 2019 às 19:02, Alvaro Cordero <[email protected]> escreveu: > Hello Nick, for each backend you configure, it is needed to also configure > the maping section for the agents to be created in the OTRS Database. > > It seems you did not create the mapping part. > > Regards > > El mar., 20 ago. 2019 a las 16:31, Nick Bright (<[email protected]>) > escribió: > >> Greetings, >> >> I'm setting up an OTRS 6 installation on CentOS 7, with the latest >> version of OTRS (installed today). OS is fully updated. >> >> Following the documentation at >> >> https://doc.otrs.com/doc/manual/admin/6.0/en/html/external-backends.html#agent-auth-backend-ldap >> I was able to configure OTRS to authenticate and successfully log in on >> the primary domain that I want to use (Windows AD back ends). >> >> I added a second domain by adding "1" to the end of the AuthModule and >> AuthSyncModule clauses, but I'm getting an error when trying to log in >> with a user on that domain stating "Authentication succeeded, but no >> user data record is found in the database." In /var/log/messages the >> error is OTRS-CGI-99[14435]: >> [Error][Kernel::System::User::UserLookup][Line:969]: No UserID found for >> 'username'! >> >> I suspect (hope) there's just some silly configuration error I'm not >> seeing. >> >> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; >> $Self->{'AuthModule::LDAP::Host'} = '10.0.0.2'; >> $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=DOMAIN01,DC=local'; >> $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; >> $Self->{'AuthModule::LDAP::SearchUserDN'} = '[email protected]'; >> $Self->{'AuthModule::LDAP::SearchUserPw'} ='PASSWORD'; >> $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; >> $Self->{'AuthModule::Radius::Die'} = 1; >> $Self->{'AuthModule::LDAP::Params'} = {port => 389, timeout => 120, >> async => 0, version => 3,}; >> $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend'; >> $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; >> $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://10.0.0.2/'; >> $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=DOMAIN01,DC=local'; >> $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName'; >> $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = >> '[email protected]'; >> $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'PASSWORD'; >> $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {UserFirstname => >> 'givenName', UserLastname => 'sn', UserEmail => 'mail',}; >> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = ['users',]; >> # ---- SECONDARY SERVER >> $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; >> $Self->{'AuthModule::LDAP::Host1'} = '192.168.0.2'; >> $Self->{'AuthModule::LDAP::BaseDN1'} = 'DC=DOMAIN02,DC=local'; >> $Self->{'AuthModule::LDAP::UID1'} = 'sAMAccountName'; >> $Self->{'AuthModule::LDAP::SearchUserDN1'} = '[email protected]'; >> $Self->{'AuthModule::LDAP::SearchUserPw1'} ='PASSWORD'; >> $Self->{'AuthModule::LDAP::AlwaysFilter1'} = ''; >> $Self->{'AuthModule::LDAP::Params1'} = {port => 389, timeout => >> 120, async => 0, version => 3,}; >> $Self->{'AuthModule::UseSyncBackend1'} = 'AuthSyncBackend'; >> $Self->{'AuthSyncModule1'} = 'Kernel::System::Auth::Sync::LDAP'; >> $Self->{'AuthSyncModule::LDAP::Host1'} = 'ldap://192.168.0.2/'; >> $Self->{'AuthSyncModule::LDAP::BaseDN1'} = 'DC=DOMAIN02,DC=local'; >> $Self->{'AuthSyncModule::LDAP::UID1'} = 'sAMAccountName'; >> $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = >> '[email protected]'; >> $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'PASSWORD'; >> $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {UserFirstname => >> 'givenName', UserLastname => 'sn', UserEmail => 'mail',}; >> $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = ['users',]; >> >> -- >> ----------------------------------------------- >> - Nick Bright - >> - Vice President of Technology - >> - Valnet -=- We Connect You -=- - >> - Tel 888-332-1616 x 315 / Fax 620-331-0789 - >> - Web http://www.valnet.net/ - >> ----------------------------------------------- >> - Are your files safe? - >> - Valnet Vault - Secure Cloud Backup - >> - More information & 30 day free trial at - >> - http://www.valnet.net/services/valnet-vault - >> ----------------------------------------------- >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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