No, the users were not registered.
Both the primary and secondary domain have mixed case in the configuration.
On 8/20/2019 8:20 PM, Gustavo Antonio Lutz de Matos wrote:
Hey Nick,
Did the user from the second domain get registered in the OTRS Database?
Check it on Administration > Agent.
If so, are your second domain registered with capital letters?
Em ter, 20 de ago de 2019 às 19:02, Alvaro Cordero
<[email protected] <mailto:[email protected]>> escreveu:
Hello Nick, for each backend you configure, it is needed to also
configure the maping section for the agents to be created in the
OTRS Database.
It seems you did not create the mapping part.
Regards
El mar., 20 ago. 2019 a las 16:31, Nick Bright
(<[email protected] <mailto:[email protected]>>) escribió:
Greetings,
I'm setting up an OTRS 6 installation on CentOS 7, with the
latest
version of OTRS (installed today). OS is fully updated.
Following the documentation at
https://doc.otrs.com/doc/manual/admin/6.0/en/html/external-backends.html#agent-auth-backend-ldap
I was able to configure OTRS to authenticate and successfully
log in on
the primary domain that I want to use (Windows AD back ends).
I added a second domain by adding "1" to the end of the
AuthModule and
AuthSyncModule clauses, but I'm getting an error when trying
to log in
with a user on that domain stating "Authentication succeeded,
but no
user data record is found in the database." In
/var/log/messages the
error is OTRS-CGI-99[14435]:
[Error][Kernel::System::User::UserLookup][Line:969]: No UserID
found for
'username'!
I suspect (hope) there's just some silly configuration error
I'm not seeing.
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '10.0.0.2';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=DOMAIN01,DC=local';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} =
'[email protected]';
$Self->{'AuthModule::LDAP::SearchUserPw'} ='PASSWORD';
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'AuthModule::Radius::Die'} = 1;
$Self->{'AuthModule::LDAP::Params'} = {port => 389,
timeout => 120,
async => 0, version => 3,};
$Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend';
$Self->{'AuthSyncModule'} =
'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://10.0.0.2/
<http://10.0.0.2/>';
$Self->{'AuthSyncModule::LDAP::BaseDN'} =
'DC=DOMAIN01,DC=local';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} =
'[email protected]';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'PASSWORD';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} =
{UserFirstname =>
'givenName', UserLastname => 'sn', UserEmail => 'mail',};
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} =
['users',];
# ---- SECONDARY SERVER
$Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = '192.168.0.2';
$Self->{'AuthModule::LDAP::BaseDN1'} =
'DC=DOMAIN02,DC=local';
$Self->{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN1'} =
'[email protected]';
$Self->{'AuthModule::LDAP::SearchUserPw1'} ='PASSWORD';
$Self->{'AuthModule::LDAP::AlwaysFilter1'} = '';
$Self->{'AuthModule::LDAP::Params1'} = {port => 389,
timeout =>
120, async => 0, version => 3,};
$Self->{'AuthModule::UseSyncBackend1'} = 'AuthSyncBackend';
$Self->{'AuthSyncModule1'} =
'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host1'} =
'ldap://192.168.0.2/ <http://192.168.0.2/>';
$Self->{'AuthSyncModule::LDAP::BaseDN1'} =
'DC=DOMAIN02,DC=local';
$Self->{'AuthSyncModule::LDAP::UID1'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN1'} =
'[email protected]';
$Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'PASSWORD';
$Self->{'AuthSyncModule::LDAP::UserSyncMap1'} =
{UserFirstname =>
'givenName', UserLastname => 'sn', UserEmail => 'mail',};
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} =
['users',];
--
-----------------------------------------------
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-----------------------------------------------
- Nick Bright -
- Vice President of Technology -
- Valnet -=- We Connect You -=- -
- Tel 888-332-1616 x 315 / Fax 620-331-0789 -
- Web http://www.valnet.net/ -
-----------------------------------------------
- Are your files safe? -
- Valnet Vault - Secure Cloud Backup -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
-----------------------------------------------
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