Hi Alexis, You want the followup magic I think <OTRS_TICKET_DynamicField_Myfield> should map to X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld
I believe that's correct (but i haven't got access to my otrs right now, some vicious googling on the forums will throw some up eventually) Cheers Ant. On Wed, 12 Feb 2020 at 09:06, Alexis HAUSER <[email protected]> wrote: > Hi, > > I tried to use dynamic fields in notifications, using the following syntax > : <OTRS_TICKET_DynamicField_Myfield> > It worked for escalation notifications and others things, but it seems > that the dynamic fields don't get any value when the notification is sent > after creating a new ticket. > It's replaced instead with "-". > > Any idea how I can update the dynamic fields values before the > notification of a new ticket creation is sent ? > > Regards > Alexis > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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