Hi, Actually, I may have done a mistake when doing my first test : using <OTRS_TICKET_DynamicField_MyField_value> works !
Regards Hi Alexis, You want the followup magic I think <OTRS_TICKET_DynamicField_Myfield> should map to X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld I believe that's correct (but i haven't got access to my otrs right now, some vicious googling on the forums will throw some up eventually) Cheers Ant. Hi, I tried to use dynamic fields in notifications, using the following syntax : <OTRS_TICKET_DynamicField_Myfield> It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket. It's replaced instead with "-". Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ? Regards Alexis --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: [ http://otrs.org/ | http://otrs.org/ ] Archive: [ http://lists.otrs.org/pipermail/otrs | http://lists.otrs.org/pipermail/otrs ] To unsubscribe: [ http://lists.otrs.org/mailman/listinfo/otrs | http://lists.otrs.org/mailman/listinfo/otrs ] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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