You could check the mail queue... just in case https://doc.otrs.com/doc/manual/admin/6.0/en/html/email-settings.html#email-sending-mailqueue
And also there is the 'Communication Log' in the admin menu that might shed more light.. On Sun, 10 May 2020 at 08:18, Santiago DIEZ <santi...@caoba.fr> wrote: > Hi Anthony, > > And thank you for your help. > > Yes I saw the warning from Google. It's not a problem if an email is not > sent at time T. It can be sent at T+1m or T+10m or even T+1h I don't mind. > My concern is when the message is not sent at all. > > The first email with warning was sent later. Fine. My question is how can > I retrieve the second message? Was it sent at some time after the error? > Was it completely destroyed (that would be a terrible programming mistake > imho)? Is it sitting somewhere waiting for me to push the resend button? > > Regards > Santiago > > > On Sat, May 9, 2020, 17:03 Anthony F McInerney <afm...@gmail.com> wrote: > >> >> >> On Tue, 5 May 2020 at 11:34, Santiago DIEZ <santi...@caoba.fr> wrote: >> >>> Hi, >>> >>> I received 2 alerts in the past 9 days. >>> I'm using otrs-6.0.28. >>> >>> >>> >>> subject: OTRS Scheduler Daemon Cron: MailQueueSend >>> >>> The body starts with: >>> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 >>> OS: linux Time: <DATE> >>> >>> Then there are many lines of debug. One of them being: >>> Message: CommunicationLog([...])::Kernel::System::MailQueue => >>> Temporary problem returned from server, requeuing message for sending. >>> Message: SMTPCode: 451, ErrorMessage: Could not send message to >>> server: 451, Go ahead j4sm19123399wrm.85 - gsmtp! >>> >>> The body finishes with >>> Error: Could not send message with ID '425'! Please refer to the log. >>> Error: Failed. >>> >>> From the message id (j4sm19123399wrm.85) I could verify that the email >>> was indeed sent one minute later (found the corresponding article >>> using grep on /var/article/). >>> But what does the id 425 refer to? >>> >>> >>> >>> The second alert has the same subject. >>> >>> The body also starts with: >>> ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 >>> OS: linux Time: <DATE> >>> >>> Then there are many lines of debug. One of them being: >>> Message: CommunicationLog([...])::Kernel::System::MailQueue => >>> Permanent sending problem or we reached the sending attempt limit. >>> >> >> Here's the problem. Google have a sending limit via smtp (It's like 100 >> per minute or something you can look it up). Unless you have a business >> account that allows more. >> >> >> >>> Message will be removed >>> >>> The body finishes with >>> Error: Could not send message with ID '520'! Please refer to the log. >>> Error: Failed. >>> >>> I can't find the message id a67sm13838135wmc.30 anywhere in my articles. >>> How can I retrieve the message to try and send it again? >>> >>> >>> >>> Thanks for your help >>> Regards >>> Santiago >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >>> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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