Do you have Archive enabled, is the old ticket archived? Are there any jobs that might have deleted that ticket?
Regards El mié, 10 mar 2021 a las 10:27, Bruce Johnson (< [email protected]>) escribió: > We’re running OTRS Community edition > > I have a long running ticket (which has been closed about 3 times, then > reopened because the person keeps replying to the email with the ticket ID > that seems to have simply disappeared from the system. > > I got a question from the person yesterday, wrote the answer, and went to > revisit it this morning and the ticket is just gone. I cannot find it via > search. > > What should my next steps be? > > -- > Bruce Johnson > University of Arizona > College of Pharmacy > Information Technology Group > > Institutions do not have opinions, merely customs > > > -- > _______________________________________________ > otrs mailing list -- [email protected] > To unsubscribe send an email to [email protected] > To manage your subscription or browse the message archive visit: > https://lists.otrs.org/postorius/lists/otrs.lists.otrs.org/ > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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