Ok, it does have to be in the cgi-bin but I can secure the OpenTRS folders with permissions no problem leaving the public out in the cold :) So is that what the first set of commands is doing? Just setting up permissions? I can do that with an .htaccess file.
As far as Linux, I don't really know anything about it (yet) and don't own my own server, but from what I've learned so far, I could install a "mini-version" of Linux on my Windows PC and run a partition of my computer as a server to make our own LAN? And how would for example my assistant who works from her home across town be able to access it via internet? Would I also need to install Linux on her machine? Chris ----- Original Message ----- From: "Martin Edenhofer" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 25, 2002 8:38 PM Subject: Re: [otrs] Let's start from the beginning > Hi Chris, > > On Fri, Oct 25, 2002 at 03:05:20PM -0400, Chris Day wrote: > > Yeah, maybe that's the problem. I was able to install the entire program, > > even saw the intial "welcome" ticket and closed it. The only problem is > > that it doesn't pull in the emails, which I'm beginning to think may have > > something to do with the fact that I can only run one cron task at 3am? > > No. > > > Because I don't have shell access, creating databases, etc. I just copied > > the .sql into a text file and then pasted it into the sql executer that my > > host provides and it created the tables and did the initial insert just > > fine. > > > > Instead of doing the extraction command, I had to manually extract all the > > files first and upload them via FTP into their respective folders, etc. > > That's why I'm trying to figure out reasons and purposes behind some of > > these commands so I know what alternatives I have to do to make it work > > without shell (which by the way, I don't even know what that is, I just know > > I don't have it cus the FAQ answers that.) > > > > Also, it's not in the root directory or even a web of its own, I'm uploading > > it into our cgi-bin so that the path would be > > heartlevelministries.org/cgi-bin/OpenTRS..... > > That's not so nice! Security... so everybody can execute the OpenTRS/bin/* commands. > Or read some stuff from OpenTRS/var/*. > > > So does this mean I'm trying something new?? > > I think so! :) > > Ok, I want to help you. My suggestion would be to setup a local Linux box > with OTRS (in your own lan). Of course, all agent need access to this lan. > > Fetch your needed email accounts (e. g. POP3) via fetchmail to the local linux > box. The way to the customer could be SMTP. Done. > > If you need a "working" but insecure solution, how can you access the email > of your webserver? mbox? Or is there fetchmail installed? > > > Chris > > Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > Old programmers never die. They just branch to a new address. > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
