Hi Diego,
On Tue, Dec 17, 2002 at 05:53:31PM -0300, Diego Fernandez wrote:
> I can receive receive requests by two ways, by phone registering it in
> phoneview, and by via web, can't I?
Yes, you can.
> Can I have two diferent autoreplays, one for phone calls and another for
> the web requests? Because I create two diferents messages but I can just
> assign only one for auto replay.
No. Currently just one auto-replay for one queue.
-=> If you want to use two different auto-replays you need to have two
queues.
> And what is the difference between "auto reply/new ticket" and "auto
> replay"?
"auto replay" -=> If a new ticket is created, send an auto replay.
"auto reply/new ticket" -=> If you changed the "Queue-Follow up Option" to
"new ticket" (means if a ticket is closed and the customer sends a follow up
the ticket will not be reopened, a new ticket will be created) and the customer
gets the "auto reply/new ticket" info (should be different from the normal
"auto replay").
> Diego.
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
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