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This message has been assigned ticket #2003060410000154. Please reference this ticket number when corresponding with Usenetbinaries.com regarding this request. Our capable staff will review your message and respond as quickly as possible. Thank you. Usenetbinaries.com Customer Service -----Original Message----- From: Martin Edenhofer [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 18, 2002 3:44 AM To: [EMAIL PROTECTED] Subject: Re: [otrs] Autoreplays Hi Diego, On Tue, Dec 17, 2002 at 05:53:31PM -0300, Diego Fernandez wrote: > I can receive receive requests by two ways, by phone registering it in > phoneview, and by via web, can't I? Yes, you can. > Can I have two diferent autoreplays, one for phone calls and another for > the web requests? Because I create two diferents messages but I can just > assign only one for auto replay. No. Currently just one auto-replay for one queue. -=> If you want to use two different auto-replays you need to have two queues. > And what is the difference between "auto reply/new ticket" and "auto > replay"? "auto replay" -=> If a new ticket is created, send an auto replay. "auto reply/new ticket" -=> If you changed the "Queue-Follow up Option" to "new ticket" (means if a ticket is closed and the customer sends a follow up the ticket will not be reopened, a new ticket will be created) and the customer gets the "auto reply/new ticket" info (should be different from the normal "auto replay"). > Diego. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
