Martin
Edenhofer Para: [EMAIL PROTECTED]
<martin@edenh cc:
ofer.de> Asunto: Re: [otrs] Customer answer by
mail?
Enviado por:
otrs-admin@ot
rs.org
12/18/02
03:21 PM
Por favor,
responda a
otrs
Hi Martin,
> Hi Diego,
> On Wed, Dec 18, 2002 at 02:50:15PM -0300, Diego Fernandez wrote:
> > > > Is it possible to receive requests directly by mail?
> > > > I don't know how.
> > >
> > > Ahh! You mean directly via SMTP?
> > >
> > > Yes, if you write an email to [EMAIL PROTECTED] (of course this
> > > machine/MTA needs to be configured ...).
> >
> > And For example,
> > a customer store a Request via web to this queue: Servicios Gestionados
> > ([EMAIL PROTECTED]) that I have in my system. A new Ticket is
> > generated and sent an autoreply to the customer with the ticket number.
> > An Agent answers this request via web, and sends the mail to the
customer.
> > Can that Customer reply to that answer via mail(The mail address will
be
> >[EMAIL PROTECTED])?,
>
> Yes. This is a normal job. The customer can use the web interface or/and
the
> email interface.
I'm using sendmail as MTA. To which script or binary should I passed the
incoming mail?
> Martin
Thanks,
Diego.
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