Hi Hans, Quoting Hans Scheffers <[EMAIL PROTECTED]>:
> So the system is working at the moment, I just have 2 questions left: > > Is it possible to assign a sound to incoming messages? I know Fritz Ganter (cc) is using something like that. Maybe he can talk about? Fritz! > How do I assign a different auto-reply to a queue ( so help reply to a > help-request, info reply to a info request)? You need to split the requests to different queues (e. g. help, info, ...). One auto-reply for one queue. queue == topic > greetz > Hans Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
