I'm walking around on newest cvs version and I faced at an software error at
the AgentPhone.
After clicking 'store' button,
Software error:
at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99.
For help, please send mail to the webmaster (admin), giving this error
message and the time and date of the error.
httpd/error showed:
[Tue Jan 7 17:47:09 2003] index.pl: Invalid conversion in printf: "%v" at
/home/sites/site16/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 92.
ERROR: OTRS-CGI-10 Perl: %vd OS: linux Time: Tue Jan 7 17:47:09 2003
Message: Can't open
/home/sites/otrs1.kidanet.com/otrs/var/log/TicketCounter.log: Permission
denied
Traceback (5750):
Module: Kernel::System::Ticket::Number::DateChecksum::CreateTicketNr
Line: 95
Module: Kernel::Modules::AgentPhone::Run Line: 305
Module: /home/sites/otrs1.kidanet.com/otrs/bin/cgi-bin/index.pl Line:
560
[Tue Jan 7 17:47:09 2003] index.pl: Use of uninitialized value at
/home/sites/site16/otrs/bin/cgi-bin/../../Kernel/cpan-lib/CGI/Carp.pm line
375.
[Tue Jan 7 17:47:09 2003] index.pl: at
../..//Kernel/System/Ticket/Number/DateChecksum.pm line 99. at
/home/sites/site16/otrs/bin/cgi-bin/../../Kernel/cpan-lib/CGI/Carp.
pm line 301.
Should I do any more permission change?
Shozo
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