Hi,
I read the article stated about 'multi domain setup' on the User List.
Nice feature!
I tried this and I think every things are good.
>Nice! You can do this with OTRS. ,-)
>
> - add groups for each customer
> - add customer queues
> - add customer system email addresses
> - put all customer queues in the customer group
> - put all customer accounts in the customer group (and only in this group)
>
>And you will have your ASP-solution.
I have one more question.
After the above setup process (I added customer-A as a customer), how can
the customer-A add/modify Response, AutoResponce, Signature and salutations.
If admin gave group-admin to customer-A, customer-A will be able to see
every other management information.
Are there any other settings?
There are some Config options for ASP like MoveinToAllQueues,
ChangeOwnerToEveryone,...
# MoveInToAllQueues -> useful for ASP
# (Possible to move in all queue? Not only queue which
# the own groups) [1|0]
$Self->{MoveInToAllQueues} = 1;
# ChangeOwnerToEveryone -> useful for ASP
# (Possible to change owner of ticket ot everyone) [0|1]
$Self->{ChangeOwnerToEveryone} = 0;
# ShowCustomerSelection
# (show customer selection in phone and change customer view
# - disable this for ASP!) [0|1]
$Self->{ShowCustomerSelection} = 1;
# PhoneViewASP -> useful for ASP
# (Possible to create in all queue? Not only queue which
# the own groups) [0|1]
$Self->{PhoneViewASP} = 1;
I'm sorry, I'm confusing with these settings.
Could you please any recommendation?
Shozo
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