on the exchange issue...you DO know that exchange doesn't support pop, imap, or smtp by default right? run fetchmail or some other pop collector at the command line to make sure your unix system can collect the mail first.
-----Original Message----- From: L. Mark Stone [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 23, 2003 5:20 PM To: [EMAIL PROTECTED] Subject: [otrs] A Few Questions... I've set up RC2 on a SuSE 8.1 system. All the basics work, so now I'm trying to customize the system for a particular use, and although I've now read the manual several times, I am clearly missing something--probably embarrassingly basic! Here's what I am trying to accomplish: 1. OTRS will be (hopefully!) the front line of a help desk for all domain users at argenttrading.com. 2. The OTRS system is setup on a different domain (lmstone.com) in a different physical location than Argent. 3. Argent's email system is Exchange 2000, so, I set up a new User account in Exchange called "[EMAIL PROTECTED]". In this way Argent users with a problem can send an email to this address (and get OTRS to auto-reply). 3. I customized OTRS via the Root account by adding an Argent queue, a new OTRS user, a POP3 account ([EMAIL PROTECTED]), and also a few Salutations, Signatures and auto-response messages. 4. I added (I think correctly) the new OTRS user to all three default groups (by holding down CTRL and selecting all three groups). 5. I sent a test message to [EMAIL PROTECTED] I can log in via Outlook Web Access and see that the message arrived. But, now I have two problems: First, OTRS doesn't seem to have gone and collected the test message. Second, when I log in to OTRS as the new user I created, the Argent queue doesn't appear on the front page. It's not clear to me if I need to somehow "attach" the Argent queue to the new user. Or something else perhaps! I feel like I haven't understood the "Zen" of OTRS fully, so any suggestions would be greatly appreciated! Thanks, Mark -- ___________________________________________________________________ A Message From... L. Mark Stone http://www.lmstone.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
