John, Yup, a solid assumption that is indeed correct!
On Fri, 2003-01-24 at 08:04, Jolet, John wrote: > ah, then we can assume you have successfully collected mail for that address > outside of otrs.... > > -----Original Message----- > From: L. Mark Stone [mailto:[EMAIL PROTECTED]] > Sent: Friday, January 24, 2003 6:46 AM > To: [EMAIL PROTECTED] > Subject: RE: [otrs] A Few Questions... > > > John, > > I'm Argent's CIO (probably I should have mentioned this in my first > post) and we have configured Exchange to support POP3 and SMTP as we > have a number of users worldwide who travel a great deal and must rely > on slow dialup connections. They typically use Outlook Express, Eudora, > Evolution (without the Exchange connector) or Kmail. > > > Stefan, > > I'd be happy to document how to configure Exchange for POP3 and SMTP > use. But I'd like to get my system working first! :-) > > On Fri, 2003-01-24 at 07:11, Jolet, John wrote: > > on the exchange issue...you DO know that exchange doesn't support pop, > imap, > > or smtp by default right? run fetchmail or some other pop collector at > the > > command line to make sure your unix system can collect the mail first. > > > > -----Original Message----- > > From: L. Mark Stone [mailto:[EMAIL PROTECTED]] > > Sent: Thursday, January 23, 2003 5:20 PM > > To: [EMAIL PROTECTED] > > Subject: [otrs] A Few Questions... > > > > > > I've set up RC2 on a SuSE 8.1 system. All the basics work, so now I'm > > trying to customize the system for a particular use, and although I've > > now read the manual several times, I am clearly missing > > something--probably embarrassingly basic! > > > > Here's what I am trying to accomplish: > > > > 1. OTRS will be (hopefully!) the front line of a help desk for all > > domain users at argenttrading.com. > > > > 2. The OTRS system is setup on a different domain (lmstone.com) in a > > different physical location than Argent. > > > > 3. Argent's email system is Exchange 2000, so, I set up a new User > > account in Exchange called "[EMAIL PROTECTED]". In this way > > Argent users with a problem can send an email to this address (and get > > OTRS to auto-reply). > > > > 3. I customized OTRS via the Root account by adding an Argent queue, a > > new OTRS user, a POP3 account ([EMAIL PROTECTED]), and also a > > few Salutations, Signatures and auto-response messages. > > > > 4. I added (I think correctly) the new OTRS user to all three default > > groups (by holding down CTRL and selecting all three groups). > > > > 5. I sent a test message to [EMAIL PROTECTED] I can log in via > > Outlook Web Access and see that the message arrived. > > > > But, now I have two problems: > > > > First, OTRS doesn't seem to have gone and collected the test message. > > > > Second, when I log in to OTRS as the new user I created, the Argent > > queue doesn't appear on the front page. It's not clear to me if I need > > to somehow "attach" the Argent queue to the new user. Or something else > > perhaps! > > > > > > I feel like I haven't understood the "Zen" of OTRS fully, so any > > suggestions would be greatly appreciated! > > > > Thanks, > > Mark -- ___________________________________________________________________ A Message From... L. Mark Stone http://www.lmstone.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
