I have been thinking about this on and off and maybe some of the functions from Big Brothers mail interface can be of use here.
Gene -----Original Message----- From: Moshe Leibovitch (SoftLink) [mailto:[EMAIL PROTECTED]] Sent: Monday, January 27, 2003 2:57 AM To: '[EMAIL PROTECTED]' Subject: [otrs] Integrating OTRS with e-mail more easily Hi, I would like to see this functionality as well. the locking problem can be solved by sending a "LOCK" email at the beginning of the processing by the agent. one of the big advantages of having this interface, is easy integration with hand held devices and cellulars, that do not have a web interface. Regards, Moshe _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
