Hi Guys,
On Mon, Jan 27, Gene Parks wrote:
> I have been thinking about this on and off and maybe some of the
> functions from Big Brothers mail interface can be of use here.
I don't think that the LOCK e-mail as proposed by Moshe is a good idea.
I think this is an unnessesary work overhead. I don't wanna send a LOCK
e-mail each time I answer a ticket.
Most people use the OTRS to handle large amounts of e-mails. So this is
not a feasable idea (IMHO). But I see the point, so lets find a good
solution. One could be to offer an IMAP port to the OTRS and to take the
risk that two people waste the same amount of time to answer a single
ticket. The system could dump the second answer to /dev/null because it
is allready answered. So first come, first get. Of course this system
has to set some default rules (e.g. an answered ticket would be a closed
ticket). Or you could send basic commands by an X-Header. But guys,
let's don't make things more complicated as nessesary. Many OTRS users
don't have a clue what an X-Header is and we are proud that we can offer
them a solution which is so easy that anybody can use it.
But anyway IMAP could be a good idea. Do we have an IMAP guru here to
implement an IMAP port? I don't think this port should be enabled by
default, but it is indeed a nice feature for some people and it can be
mixed with the standard HTML interface.
take care
Stefan
--
Stefan Wintermeyer
Don't say thing like that! Of course we'll see Master Luke again.
He'll be quite all right, you'll see. (C3PO)
"Star Wars (The Epire Strikes Back)"
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