> The other thing, I have one Queue called "Spam" where I put all > spam mails and the ones above. It's ab bit nerving that it's > blinking and so on and there's too much in it to close every > ticket... is there a way to simply hide that queue on top?
You can use the Generic-Agent script exactly for this. Have a look here: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent.html#GENER IC-AGENT-CONFIG-FILE Rob
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