Hi Jake, On Tue, Mar 04, 2003 at 12:42:02PM -0500, Covert, Jake wrote: > How do I change the status of a ticket from 'New' to 'Open' with sending an > email to the customer. > > (Such a case would arise if I opened an internal ticket via 'Phone View'. > Since I created the ticket, I don't really need notification, I should be > able to change to the status to Open) > > Even better behavior would be to set the default ticket status of tickets > created via the 'PhoneView' to 'Open' instead of 'New', since customer > contact has, by necessity, already been made. ;-)
If you create a new ticket via the PhoneView, the ticket status is 'open' per default. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
