Hi Jake,
On Fri, Mar 07, 2003 at 08:51:33AM -0500, Covert, Jake wrote:
> You are right!. Hrmmm... Even though the new ticket shows up with a status
> state of 'open' it lists the works, 'New Message' next to it in 'Locked
> Ticket' view. Is this because right now we have to manually lock phoneview
> tickets to ourselves right now? (fixed, if I remember correctly, in next
> ver.)
The created ticket via the PhoneView is shown in the QueueView but not in your
'Locked Tickets' or 'New Message'. If you have a ticket in your 'Locked Tickets'
where the last article isn't from your UID then you have a 'New Message'.
Yes, in the next version you have a config option "PhoneDefaultNewLock" ('lock'
or 'unlock'). If this is 'lock' and you create a new ticket via the PhoneView
you will also have a new locked ticket in "Locked Tickets".
> Jake
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
nohl: 6:32pm up 21 days, 4:54, 6 users, load average: 0.49, 0.47, 0.30
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