[otrs] Attach note when moving ticket to new queue

[Alan J. Rothstein]

Is their any way to require an agent to attach a note when moving a
ticket to a new queue?

I'd like to be able to force an agent to attach an explanation of
why the ticket is being moved.

Thanks,

              - Alan -

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs