Hi Alan, On Mon, Mar 24, 2003 at 12:05:45PM -0500, Alan J. Rothstein wrote: > Is their any way to require an agent to attach a note when moving a > ticket to a new queue? > > I'd like to be able to force an agent to attach an explanation of > why the ticket is being moved.
No, there is no config option to do so. Sorry. > - Alan - Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 6:29am up 36 days, 16:51, 6 users, load average: 0.00, 0.08, 0.07 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
