[otrs] queueview list format

[Strange, PJ (Philippa)]

Title: Message

Is it possible to view a list of tickets in queueview in the same format as the customer view?

 

ie

 

Ticket# U / D Age U / D Subject State U / D Queue U / D Owner U / D 2003091010000021 2 days 1 hour Emailing: brightjiscmail.[..] new mailtalk::ne[..] [EMAIL PROTECTED] 2003091010000011 2 days 2 hours Emailing: msg00455.txt new mailtalk::ge[..] [EMAIL PROTECTED] 2003090810000098 3 days 23 hours test closed succe[..] JISCmail Philippa 2003090810000089 3 days 23 hours test open JISCmail::ne[..] Penny 2003090810000071 3 days 23 hours test new JISCmail::de[..] [EMAIL PROTECTED]

Also, if this would be possible then an additional enhancement would be to add a check box at the beginning of each which allows you to select multiple tickets to modify, either close, forward to another queue, delete or whatever.

 

 

Thanks

 

Philippa Strange

JISCmail helpdesk

 

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