Hi Philippa, On Fri, Sep 12, 2003 at 01:57:26PM +0100, Strange, PJ (Philippa) wrote: > Is it possible to view a list of tickets in queueview in the same format as > the customer view? > > ie > [...]
This comes with OTRS 1.2 (current CVS head also) and the ticket search feature. You also will be able to add/save search settings. > Also, if this would be possible then an additional enhancement would be to > add a check box at the beginning of each which allows you to select multiple > tickets to modify, either close, forward to another queue, delete or > whatever. This is on the todo list for OTRS 1.2 (or higher) but not implemented yet. > Philippa Strange > JISCmail helpdesk Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
