use *Hamburg* as search string. For advanced viewing features, dive into /opt/otrs/Kernel/Config/Defaults.pm. double the appropriate parts in your /opt/otrs/Kernel/Config.pm to customize them. Do not edit Defaults.pm directly.
If you do not find anyhting there, dive into /opt/otrs/Kernel/Output/HTML/Standard/ and have a look at he files there - they define the structure and layout of your GUI. You may even define your own GUI settings to protect yourself from losing them while upgrading. ----- Original Message ----- From: "Lars Monsees" <[EMAIL PROTECTED]> To: "Otrs (E-Mail)" <[EMAIL PROTECTED]> Sent: Friday, September 19, 2003 11:54 AM Subject: [otrs] Searching for customers in phone-view Is it possible to configure that the search should be looking for the text not only at the beginning but also in the middle of the entry? Example: "900001-0001 Jon Doe, Hamburg" <[EMAIL PROTECTED]> I would like to search for "Hamburg" that is part of the customer�s lastname. Also, is it possible to configure that otrs should display not only id, first_name, and last_name but also other DB-fields that I added manually? (I know how to display them in zoom-view) Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
