Hello,
I want a new ticket (created in phoneview) to not have a default subject.
Therefore I copied the following text from Defaults.pm to Config.pm.
# default note subject
$Self->{PhoneDefaultSubject} = '';
# default note text
$Self->{PhoneDefaultNewNoteText} = '';
It wasn�t necessary to restart httpd or otrs for the "NewNoteText" to be empty.
But it didn�t work for the subject. I then restarted httpd and otrs but nothing
changed.
I used 'test' instead of '' and this didn�t work either.
Did I forget something or could this be a bug?
Lars
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