Oops.. Correction.. Its not ignoring the emails, heres my .procmailrc # -- # .procmailrc - procmailrc of the OTRS user # Copyright (C) 2001-2002 Martin Edenhofer <[EMAIL PROTECTED]> # -- # $Id: .procmailrc,v 1.14 2003/01/18 12:21:23 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # --
#SYS_HOME=/opt/otrs/ SYS_HOME=$HOME SHELL=/bin/sh PATH=/bin:/usr/bin:/usr/local/bin MONTHFOLDER=`date +%Y-%m` YEARFOLDER=`date +%Y` LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log VERBOSE=on # -- # Remove all X-OTRS Header (allow this only for trusted email) # e. g. from [EMAIL PROTECTED] # -- #:0 fhw : #* [EMAIL PROTECTED] #| grep -vi '^X-OTRS-' # or just not emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header! #:0 fhw : #* !^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r #| grep -vi '^X-OTRS-' #ignore OpenSRS stuff :0 fhw : * [EMAIL PROTECTED] | formail -I "X-OTRS-Ignore: yes" # -- # Examples for queue presorting. # -- :0 fhw : * TO:[EMAIL PROTECTED] | formail -I "X-OTRS-Queue: Hostmaster Queue" #:0 fhw : #* ^List-Id:.*OpenAntiVirus #| formail -I "X-OTRS-Queue: OpenAntiVirus" # -- # Example for add free form key and value (max 3). # -- #:0 fhw : #* TO:[EMAIL PROTECTED] #| formail -I "X-OTRS-ArticleKey1: Test" | formail -I "X-OTRS-ArticleValue1: True!" # -- # Example for assigning the "email domain as customer ID" automaticaly. # -- #:0hc #CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i' # #:0 fhw : #| formail -I "X-OTRS-CustomerNo: $CUSTOMERID" # -- # Backup of all incoming emails. # It's always better to have a backup of all incoming emails! # -- :0 c : $SYS_HOME/var/INBOX.Backup.$MONTHFOLDER # -- # Pipe all email into the PostMaster process. # -- :0 : | $SYS_HOME/bin/PostMaster.pl # -- # spool all the rest (which the PostMaster.pl can't process!) # If the database is down or the PostMaster.pl exit was not '0'! # -- :0 : $SYS_HOME/var/spool/. # -- # end of .procmailrc # -- -----Original Message----- From: Rogers, Weston Sent: Tuesday, October 14, 2003 11:06 AM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] OTRS to ignore certain emails Thanks! The ignore part works.. But if it just ignores it, where does it go? It's not in the account, and I can't find it in /var/spool. Wes -----Original Message----- From: Martin Edenhofer [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 14, 2003 1:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS to ignore certain emails Hi, On Mon, Oct 13, 2003 at 03:49:28PM -0400, Rogers, Weston wrote: > Is there a way for OTRS to ignore certain emails? I would want to > filter via senders address, such as [EMAIL PROTECTED] - all these get > ignored by OTRS. The account that I want OTRS to monitor also has > other stuff sent to it that doesn't need a ticket/etc but is important > and needs to be kept (preferably on the server - but it really doesn't > matter as long as its accessible) > > Anyone have any ideas? I'm trying to get away from just creating > queues for all the un-needed stuff. I would use procmail (if you use linux/unix). For example, add to the .procmailrc of the otrs user the following: :0 fhw : * [EMAIL PROTECTED] | formail -I "X-OTRS-Ignore: yes" and all emails form [EMAIL PROTECTED] will be ignored by otrs. See also: http://doc.otrs.org/1.1/html/receiving-email-cmd.html and http://cvs.otrs.org/cvsweb.cgi/otrs/doc/X-OTRS-Headers.txt?rev=1.5&content-t ype=text/x-cvsweb-markup > Thanks! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
