It helped to get the error out , but the email is not sent to the customer ----------------------> Nelson Pereira www.Ott-Motorcycles.ca
----- Original Message ----- From: "DF Junk, Christian" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Sent: Friday, October 17, 2003 10:18 AM Subject: AW: [otrs] Auto response PLEASE HELP > > -----Urspr�ngliche Nachricht----- > > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > Auftrag von > > nelson pereira > > Gesendet: Freitag, 17. Oktober 2003 16:09 > > An: [EMAIL PROTECTED] > > Betreff: [otrs] Auto response PLEASE HELP > > > > > > Im trying to setup auto response but having some issues. > > > > When adding the lines bellow to the Config.pm file as per docs, > > > > # (Where is sendmail located and some options. > > # See 'man sendmail' for details. Or use the SMTP backend.) > > $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; > > $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f '; > > $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; > > $Self->{'SendmailModule::Host'} = 'mail.redcheckhosting.com'; > > $Self->{'SendmailModule::Port'} = '25'; > > $Self->{'SendmailModule::AuthUser'} = > > 'support+redcheckhosting.com'; > > $Self->{'SendmailModule::AuthPassword'} = 'RedCheck1728'; > > > > I get this error: > > > > > > ERROR: OTRS-CGI-10 Perl: 5.6.1 OS: linux Time: Fri Oct 17 > > 09:01:58 2003 > > > > Message: SMTP authentication failed! Enable debug for more info! > > > > Traceback (28022): > > Module: Kernel::System::Email::SMTP::Send (v1.3.2.2) Line: 104 > > Module: Kernel::System::Email::Send (v1.1.2.1) Line: 52 > > Module: Kernel::System::Ticket::SendArticle::SendArticle > > (v1.11) Line: 180 > > Module: Kernel::Modules::AgentCompose::SendEmail (v1.46) Line: 353 > > Module: Kernel::Modules::AgentCompose::Run (v1.46) Line: 78 > > Module: index.pl (v1.58) Line: 608 > > > > What could be the problem? > > Hi, Nelson! > > > $Self->{'SendmailModule::AuthUser'} = 'support+redcheckhosting.com'; > > This is a simple typing error! Change the '+' in "support+redcheckhosting.com" to '@' ... > > Hope that works ;) > > Regards > Christian > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > > http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
