On Tuesday 21 October 2003 12:15, Jim Wight wrote:
> That's not what's supposed to happen, and it's not what, in my
> experience, does happen. The behaviour I see is that described in the
> qmail-header man page:
>
> STAMPS
> Every message must contain a Date field, with the date in a
> strict format defined by RFC 822. If necessary qmail-inject
> creates a new Date field with the current date (in GMT).
>
> I know this because I investigated it recently when a customer
> "complained" that the Date header of messages from OTRS was displayed
> differently by his mail program (because the date originated in GMT
> time, not local time).
>
Yes I know about this GMT issue with qmail, but my situation has nothing to do
with it. It is the MUA's duty to create an email with rfc822 compliant
headers and qmail-inject just helps if you are creating messages locally
behaving just as sendmail. In this situation OTRS is the MUA and it is his
fault that it does not add the Date header.
> > This is very annoying so I tried to modify the following section from the
> > SMTP.pm file:
> >
> > $Param{Header} .= "Subject: $Param{Subject}\n";
> > $Param{Header} .= "X-Mailer: OTRS Mail Service ($VERSION)\n";
> >
> > by adding
> >
> > $Param{Header} .= "Date: " . strftime "%a, %d %b %Y %T %z", localtime ;
> >
> > Unfortunately this doesn't seem to solve the issue...
> >
> > Do you have another suggestion ?
>
> Check qmail. It shouldn't be behaving as you say it does. If you pipe a
> simple message without a Date header, e.g. From, To and body will do, to
> 'qmail-inject -n', you should get a Date header in the output. When I do
> that, I get Return-path, Date and Message-ID headers added.
Yes, you're right, qmail-inject creates the missing header but qmail expects
that the messages received via SMTP to already have all the headers. I don't
have OTRS and qmail on the same machine so I cannot use qmail-inject
directly.
This is my session with the mail server:
<--- cut here --->
telnet mail.domain.ro 25
Trying 10.11.0.3...
Connected to mail.domain.ro.
Escape character is '^]'.
220 mail.domain.ro ESMTP
helo a
250 mail.domain.ro
mail from: [EMAIL PROTECTED]
250 ok
rcpt to: [EMAIL PROTECTED]
250 ok
data
354 go ahead
boo
.
250 ok 1066726188 qp 20625
quit
221 mail.domain.ro
Connection closed by foreign host.
</--- cut here --->
and this is the final message in my inbox:
<--- cut here --->
Received: (qmail 20631 invoked from network); 21 Oct 2003 08:49:48 -0000
Received: from mmaties.domain.ro (HELO a) (10.10.16.18)
by mail.domain.ro with SMTP; 21 Oct 2003 08:49:44 -0000
Status: R
X-Status: N
X-KMail-EncryptionState:
X-KMail-SignatureState:
boo
</--- cut here --->
So, after all, I believe that OTRS should add the "Date: " field not expect
the MTA to do it instead. I know that OTRS works correctly with other MTAs
but it does not conform to RFC when doing this...
If you still do not agree with me to fix this at least suggest me a workaround
besides adding the header from qmail. Why adding the line
$Param{Header} .= "Date: " . strftime "%a, %d %b %Y %T %z", localtime ;
does not work ? ( I admit that I don't have too much perl experience )
Mihai
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