On Tuesday, November 11, 2003 10:35 PM
Neil Lehouillier <[EMAIL PROTECTED]> wrote:
> Hi all....
> I require some assistance on trying to get the Customer User backend
> to work with Active D.  I have got the system to work just fine
> without active directory integration but when I paste the following
> code(which I just cut and paste from the tech doc's) at the end of
> the email and restart the httpd I get the following when I try and
> link to the http address:
> http://xxx.xxx.xxx.xxx/otrs/index.pl
> 
> The server encountered an internal error and was unable to
> complete your request.
> Error message:
> Can't locate object method "new" via package
> "Kernel::System::CustomerUser::LDAP" at
> /opt/otrs//Kernel/System/CustomerUser.pm line 47.
> 
> I can run the /opt/otrs/bin/CheckDB.pl and get:
> It looks Ok!
> 
> Any clues........  (Do I have to install any LDAP rpms...???)

Use "bin/otrs.checkModules" to get an overview of all installed and
required cpan modules.

Execute this to insure all necessary Perl modules are installed.

  perl -cw /opt/otrs/bin/cgi-bin/index.pl
  perl -cw /opt/otrs/bin/PostMaster.pl

hth,

Robert Kehl

-- 
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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