I think I solved that problem.... but then another one crops up. Here is what I'm
currently getting the httpd error_log when I try and go to the otrs/index.pl webpage:
[Wed Nov 12 13:36:35 2003] [error] failed to resolve handler `Apache::Registry'
I've done some searching and found that this can be caused by not having the proper
CPAN modules installed. I've tried the:
perl -MCPAN -e'shell'
install Apache::Registry
but that doesn't seem to have any effect. Is there an rpm that I can install that
will take care of this? Here is the otrs.checkModules output:
CGI ... ok
Date::Pcalc ... ok
DBI ... ok
DBD::mysql ... ok
Digest::MD5 ... ok
Email::Valid ... ok
IO::Scalar ... ok
IO::Wrap ... ok
MIME::Base64 ... ok
MIME::Tools ... ok
Mail::Internet ... ok
Net::DNS ... ok
Net::POP3 ... ok
Net::LDAP ... ok
Net::SMTP ... ok
Authen::SASL ... ok
GD ... not installed! (for stats - not required)
GD::Text ... not installed! (for stats - not required)
GD::Graph ... not installed! (for stats - not required)
GD::Graph::lines ... not installed! (for stats - not required)
GD::Text::Align ... not installed! (for stats - not required)
Any help is appreciated......
Neil
-----Original Message-----
From: Robert Kehl [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 12, 2003 1:18 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] LDAP(AD) integration error
On Tuesday, November 11, 2003 10:35 PM
Neil Lehouillier <[EMAIL PROTECTED]> wrote:
> Hi all....
> I require some assistance on trying to get the Customer User backend
> to work with Active D. I have got the system to work just fine
> without active directory integration but when I paste the following
> code(which I just cut and paste from the tech doc's) at the end of the
> email and restart the httpd I get the following when I try and link to
> the http address: http://xxx.xxx.xxx.xxx/otrs/index.pl
>
> The server encountered an internal error and was unable to complete
> your request. Error message:
> Can't locate object method "new" via package
> "Kernel::System::CustomerUser::LDAP" at
> /opt/otrs//Kernel/System/CustomerUser.pm line 47.
>
> I can run the /opt/otrs/bin/CheckDB.pl and get:
> It looks Ok!
>
> Any clues........ (Do I have to install any LDAP rpms...???)
Use "bin/otrs.checkModules" to get an overview of all installed and required cpan
modules.
Execute this to insure all necessary Perl modules are installed.
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/PostMaster.pl
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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