RE: [otrs] Adding LDAP Customer Info

[Thomas Nilsen]

Title: Adding LDAP Customer Info

Look for the CustomerID => field in config.pm.

 

We have this info linked to AD and CustomerID is set to "mail". CustomerKey needs to be set to "sAMAccountName".

 

Here is our settings in Config.pm for the customer section.

 

 # CustomerUser
    # (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            # ldap host
            Host => 'dcsrv1',
            # ldap base dn
            BaseDN => 'dc=domain,dc=local,dc=com',
            # search scope (one|sub)
            SSCOPE => 'sub',
            # The following is valid but would only be necessary if the
            # anonymous user does NOT have permission to read from the LDAP tree

 

            UserDN => 'cn=otrs,ou=Services,dc=domain,dc=local,dc=com',
            UserPw => 'password',
        },
        # customer uniq id
        CustomerKey => 'sAMAccountName',
        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type
#            [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
            [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
#            [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#            [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#            [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
        ],
    };

 

Regards,

Thomas

-----Original Message-----
From: Neil Lehouillier [mailto:[EMAIL PROTECTED]
Sent: Wednesday, November 19, 2003 4:26 PM
To: [EMAIL PROTECTED]
Subject: [otrs] Adding LDAP Customer Info

Hi,

I just wanted to ask a couple of questions……

Is there any way to setup otrs(setup with LDAP integration ie… AD) so that when I go under Customer User Management I can see the users that are under the Active Directory tree.

Also under phone view when I create a new ticket I would like to have this….  When I enter the user in the From: field and hit search that it would look in the Active Directory and pull the phone number, office number, and title and either include them on the Customer info section on the side or include them in the text section of the ticket.  I don't know how to do this off hand so that is why I'm asking……

Is any of this possible…….

Thanks……

Neil

DISCLAIMER:
This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/