Try changing CustomerKey to sAMAccountName. AD doesn't use uid for the useraccounts.
Thomas >-----Original Message----- >From: Neil Lehouillier [mailto:[EMAIL PROTECTED] >Sent: Thursday, November 20, 2003 4:27 PM >To: User questions and discussions about OTRS. >Subject: RE: [otrs] Adding LDAP Customer Info > > >I tried what you said and entered the following into my Config.pm file: > > # customer uniq id > CustomerKey => 'uid', > # customer # > CustomerID => 'mail', > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], > CustomerUserPostMasterSearchFields => ['mail'], > CustomerUserNameFields => ['givenname', 'sn'], > Map => [ > # note: Login, Email and CustomerID needed! > # var, frontend, storage, shown, required, storage-type > [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > [ 'UserFirstname', 'Firstname', >'ldap_attr_givenname', 1, 1, 'var' ], > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > [ 'UserPhone', 'Phone', >'ldap_attr_telephoneNumber', 1, 0, 'var' ], > [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], > ], > }; > >When I perform the search I don't see anything more on the screen. > >In the System Log of OTRS it shows this: >Thu Nov 20 08:19:23 2003 error OTRS-CGI-10 Need User or CustomerID! > >Shouldn't it be able to grab the customer id from the >CustomerID => 'mail' field? > >Later.... > > >Thanks for the help..... > >Neil > > > > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >Behalf Of Martin Edenhofer >Sent: Wednesday, November 19, 2003 3:42 PM >To: User questions and discussions about OTRS. >Subject: Re: [otrs] Adding LDAP Customer Info > > >Hi Neil, > >On Wed, Nov 19, 2003 at 09:39:17AM -0700, Neil Lehouillier wrote: >> thanks for responding so quickly. This config allows me to >search by >> user id which is something I was looking for but it still doesn't >> answer my first two questions. What I want is to include more >> information for teh tech guys in the ticket view. When I click on >> phone view and then enter a user name I want otrs to display >the user >> information such as Full Name, Phone #, Email Address, and Office >> number(all of which is entered in Active Directory) on >either the side >> of the screen where it says Customer Info or within the first couple >> of lines of the text of the ticket. Is this possible? > >Yes, you can do this. Add more to the Map of the CustomerUser config >option: > > $Self->{CustomerUser} = { > [...] > Map => [ > # note: Login, Email and CustomerID needed! > # var, frontend, storage, shown, required, storage-type > [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > [ 'UserLogin', 'Login', 'uid', 1, 1, 'var' ], > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], > [ 'UserHost', 'Host', 'ldap_attr_host', 1, 0, 'var' ], > [ 'UserIP', 'Host IP', 'ldap_attr_host_ip', 1, 0, 'var' ], > [ 'UserXxxx', 'Xxxx', 'ldap_attr_xxxx', 1, 0, 'var' ], > [ 'UserXxxx', 'Xxxx', 'ldap_attr_xxxx', 1, 0, 'var' ], > [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], > [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], > ], > }; > > >> Neil > > Martin > >-- >((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f�r Ihr OTRS System? >=> http://www.otrs.de/ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f�r Ihr OTRS System? >=http://www.otrs.de/ > DISCLAIMER: This message contains information that may be privileged or confidential and is the property of the Roxar Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorised to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
