Hi, When I create a new ticket with 'compose email' (otrs1.2beta3), I select a CustomerUser address in the To: field (the CustomerID gets filled too). The ticket is created, the customer receives the e-mail, but the ticket does not appear in the customer interface. I have checked the correct customerid is selected : when I make a search by CustomerID in agent frontend, the ticket appears, as well as other tickets.
Thanks, Brice _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
