Hi Brice, On Fri, Feb 13, 2004 at 10:26:47AM +0100, Brice Levy wrote: > When I create a new ticket with 'compose email' (otrs1.2beta3), I select a > CustomerUser address in the To: field (the CustomerID gets filled too). The > ticket is created, the customer receives the e-mail, but the ticket does not > appear in the customer interface. > I have checked the correct customerid is selected : when I make a search by > CustomerID in agent frontend, the ticket appears, as well as other tickets.
It's fixed now. http://bugs.otrs.org/ would be fine! Thanks for your help! :) > Thanks, > Brice Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
