Dear Sirs,
I believe I incorrectly set up cron jobs. I set up the Postmaster.pl to
check for emails with my own cron job: (/opt/otrs/bin/./PostMasterPOP3.pl >
/dev/null) but after looking to set up charts, I read this statement in the
setup guide:
11. Cronjobs for the OTRS user:
---------------------------
There are several OTRS default cronjobs in $OTRS_HOME/var/cron/*.dist.
Make copies of all of the default cronjobs:
cd var/cron
for foo in *.dist; do cp $foo `basename $foo .dist`; done
Or if you are installing OTRS an a Windows system:
cd var/cron
copy *.dist *.
Use $OTRS_HOME/bin/Cron.sh {start|stop|restart} to start or stop this cr
onjobs
from $OTRS_HOME/var/cron/* (.dist will be ignored).
>> Note: Install this cronjobs as OTRS user. <<
I think there are other important cron jobs that should be running as well
as this may allow graphs. I don't have an OTRS system user currently - do I
need to create one first? Create an OTRS group? And with which rights?
Do I create copies of all the files in var/cron to a different, or same
directory?
What's the exact syntax for starting Cron.sh?
Further, when running ./mkStats.pl I am returned:
Can't locate GD.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib
/opt/otrs /etc/perl /usr/local/lib/perl/5.8.1 /usr/local/share/perl/5.8.1
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8.1 /usr/share/perl/5.8.1
/usr/local/lib/site_perl .) at ./mkStats.pl line 36.
BEGIN failed--compilation aborted at ./mkStats.pl line 36.
Thanks for all of your support!
Jason Coltrin
AGIA
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